P.Pool

Chapter 1 General Provisions

Article 1 Purpose

These terms are established for the purpose of defining the rights, obligations, responsibilities, and other necessary matters between Smilegate Holdings, Inc. (hereinafter referred to as “company”) and “users” regarding the use of the “services” provided by the company, including P.Pool (hereinafter referred to as P.Pool) and services provided in connection with this (hereinafter referred to as “service”).

Article 2 Definition of Terms

1. The definitions of terms used in this agreement are as follows.

1) “service”refers to the various services provided by the “company,” including P.Pool and its related services, which can be used by “users” regardless of the implemented device (such as PC, mobile devices, etc.).
2) “user” refers to an individual who agrees to these terms and is granted eligibility to use the “service” by using an account (ID) and password. 
3) “Account information” refers to general information provided by the “user” to the “company,” including the account (ID), password, and generated information such as general information and service usage information.
4) “Nickname” refers to a nickname by which other “users” address the user when using the “service.” It is a combination of characters or numbers chosen by the user.
5) “Profile ID” refers to a unique combination of characters and numbers chosen by the “user” to distinguish and address themselves among other “users” when using the “service.” It is an unchangeable string.
6) “Chat name” refers to a nickname chosen by the “user” within a specific “service” in the “service,” by which other “users” address the “user.” It is a combination of characters or numbers chosen by the “user.”
7) “Application” refers to any program downloaded, installed, and used through a device to access the “service” provided by the “company.”
8) “Content” refers to all digital content (software, images, documents, graphics, illustrations, logos, trademarks, copyrights, photos, audio, video, music, etc.) produced in a digital manner related to all services (applications, resources, other information, etc.) provided by the “company.”
9) “Open market businesses, etc.” refers to businesses providing “services” such as open markets and platforms that are built to allow the installation and payment of the “service” through a device, offering a distribution environment, and electronic commerce facilities.
10) “User content” refers to the content uploaded, posted, or transmitted by the “user” through the “service,” including communication such as transmitted conversation text, images, videos, sounds, etc.
11) “Non-member” refers to a user who accesses specific “services” through a particular route without going through the membership registration process provided by the “service”and only uses part of the “service.” Non-members use the “service” with only a “display name” without “account information” such as “profile ID” and “nickname.”

Article 3 Agreement and Amendment of the Terms

1. The “company” will notify the “user” of the contents of these terms in an easily accessible manner, such as by posting them on the initial screen or homepage of the “service” or providing a link to a connected screen.

2. The “company” will ensure that the terms are easily understandable for the “user” using the “service” and, before the “user” agrees to the terms, will highlight important content such as contract termination, disclaimers by the “company,” and compensation for damages to “users.” This will be done by using bold letters or providing a separate connected screen, popup screen, etc., to make it easily understandable for the “user,” and obtain their agreement.

3. The “company” may amend these terms within the scope not violating relevant laws.

4. When the “company” amends the terms, it will notify the “users” by specifying the effective date, the revised content, and the reasons for the revision at least 7 days prior to the effective date through the homepage, within the service, or on connected screens. However, if the amendment is disadvantageous to the “user,” the notice will be provided at least 30 days prior to the effective date. In this case, the “company” must clearly compare the content before and after the revision to make it easily understandable for the “user.”

5. When the “company” amends the terms, it will confirm whether the “user” agrees to the application of the revised terms after the announcement of the amended terms. However, if the announcement includes a statement that if the “user” does not express their intention to agree or disagree when the amended terms are announced, it will be considered as acceptance, and if the “user” does not express their intention to refuse until the effective date of the terms, it may be considered that the “user” has agreed to the amended terms.

6. If the “user” does not agree to the application of the amended terms, either the “company” or the “user” may terminate the “service” usage agreement.

Article 4 Supplementary Rules to the Terms

Matters not specified in these terms and their interpretation shall be governed by the laws of the Republic of Korea, including the 「Act On the Regulation of Terms and Conditions」, the 「Information and Communications Network Act」, the 「Telecommunications Business Act」, the 「Personal Information Protection Act」, and other relevant laws.

Article 5 Operation Policy

1. To apply the terms, protect the rights of “users,” and maintain order within the “service,” the “company” may establish specific matters within the delegated scope defined in the terms as service operation policy (hereinafter referred to as “operation policy”).

2. The “company” must notify the “user” of the contents of the “operation policy” by posting them on the initial screen or homepage of the “service” or providing a link to connected screens so that the “user” can be aware of them.

3. In the case of amendments to the “operation policy,” the procedures in article 3, paragraph 4 shall be followed. However, if the amendment to the “operation policy” falls under any of the following articles, advance notice shall be given through the method specified in paragraph 2. 1) In the case of amending matters specifically delegated within the scope defined in the terms 2) In the case of amending matters unrelated to the rights and obligations of “user” 3) In the case where the contents of the “operation policy” are not fundamentally different from the provisions in these terms and the amendment to the “operation policy” is within the predictable range for “users”


Chapter 2 Conclusion of the Service Agreement

Article 6 Application for Use and Restrictions

1. Those who wish to use the “services” provided by the “company” must read this agreement, agree to its contents, and then apply for use by completing the application form provided by the “company” on the initial screen or homepage of the “service.” However, if the “company” provides some “services” for a fee (hereinafter referred to as “paid services”), and the user wishes to use the “paid services” provided by the “company,” the user must separately agree to the terms of the “paid services” provided by the “company” in addition to this agreement to use the corresponding “paid services.”

2. If a “user” provides false information or uses another person's name when applying for use as required by the “company” in paragraph 1, the “user” cannot claim the rights of the user under this agreement. The “company” may cancel or terminate the service agreement without any liability.

3. The “company” may not approve or may cancel approval later for applications falling under any of the following.

1) If you are under the age of 14
(However, for countries other than the Republic of Korea, the relevant country's legal standards for age will be followed.) 
2) If the application is made with the purpose of engaging in illegal activities prohibited by laws
3) If the user has engaged in illegal activities such as fraud, hacking, or misuse of illegal programs, disrupting or posing a risk of disrupting the“company's” 
business operations, as determined by the “company”
4) If application for use is made for an illegitimate purpose and/or for the purpose of pursuing profit
5) In cases where approval is deemed inappropriate for reasons similar to those in articles 1 through 4

4. The “user” can download and use the “application” provided by the “company” according to the terms and policies of each “open market businesses, etc.” In transactions or disputes between the “user” and each “open market businesses, etc.,” the terms and policies of each “open market businesses, etc.” apply, and the “company” does not intervene in transactions or disputes between the “user” and each “open market businesses, etc.,”and does not bear any responsibility related to the “user's” use of the open market.

5. The “company” may differentiate the service scope, usage time, service menu, etc., based on the type and grade of the “user” according to the “company's” policies and relevant laws. The “company” may request additional information for adjusting the service scope or providing certain services.

Article 7 Account and Password

1. The “company” assigns an account (ID) to the “user” in a certain format of an approved email type consisting of a combination of specific alphanumeric characters or special characters, for the convenience of the “user's” information protection and service usage guidance.

2. The “company” performs various user management tasks, such as determining the eligibility of “user” “service” usage, based on the “account information” of each account.

3. The “user” must diligently manage their “account information” as a responsible administrator. The “user” is responsible for any damages arising from the negligent management of their own “account information” or granting access to a third party.

4. If the “user” becomes aware that their “account information” has been stolen or is being used by a third party, they must immediately notify the “company”and follow the instructions provided by the “company.” The “company” is not responsible for any disadvantages that may arise if the “user” fails to notify the “company” of such incidents or does not follow the instructions provided by the“company” even if they have notified the “company.”

5. The responsibility for managing the password lies with the “user.” The “user” must regularly change the password, and the “company” allows the “user” to change it whenever they wish.

Article 8 Protection and Management of Personal Information

1. The “company” makes efforts to protect the “user's” personal information, including “account information,” in accordance with the relevant laws. The protection and use of “user” personal information are subject to the privacy policy notified separately by the “company” and in accordance with the laws and regulations.
2. The “company's” privacy policy does not apply to services provided by third parties linked on the “service” homepage.
3. The “company” does not assume any responsibility for any information, including “account information,” exposed due to the “user's” own fault.



Chapter 3 Obligations of Contracting Parties

Article 9 Obligations of the Company

1. The “company” must establish a security system to protect personal information and disclose and comply with the privacy policy to ensure that the “user” can use the “service” safely. Except as specified in this agreement and the privacy policy, the “company” shall not disclose or provide the “user's” personal information to third parties.
2. The “company” shall make its best efforts to promptly repair or recover the “service” in case of equipment failure or data loss during the improvement of the “service” for continuous and stable provision. This is unless there are unavoidable reasons such as natural disasters, emergencies, or technical flaws that cannot be resolved with current technology.
3. The “company” is not obligated to provide the “service” if the “user's” device does not meet the minimum technical specifications required for using the “service.”

Article 10 Obligations of the User

1. “user” must not engage in the following actions.

1) Using third-party information or providing false information when changing “user” information
2) Using someone else's credit card, phone, bank account, etc., to fraudulently purchase “paid services,” or engaging in unauthorized use of another “user's”account and password, including the fraudulent use or misappropriation of others' information (including personal and payment information)
3) Engaging in actions that violate laws, court judgments, decisions, orders, or administrative measures with legal force
4) Intentionally transmitting, posting, distributing, or using information (such as computer programs) prohibited from transmission or posting by the “company” or by law, or engaging in the intentional transmission, posting, distribution, or use of viruses, computer codes, files, programs, etc., designed to interfere with or destroy the normal operation of computer software, hardware, or electronic communication equipment.
5) Engaging in actions that may undermine public order or morals
6) Infringing on the intellectual property rights such as copyrights, trademarks, patents of the “company” or third parties, as well as violating rights under laws or contracts, such as honor, portrait, privacy, and engaging in actions that damage the reputation of others
7) Posting or transmitting expressions that are excessively violent, explicit sexual content, discriminatory based on race, nationality, religion, gender, social status, and lineage, as well as expressions encouraging or inciting suicide, self-harm, harassment, stalking, animal abuse, drug abuse, and other antisocial content that threatens or causes discomfort to others
8) Impersonating the “company” (including “company”employees, operators, and other personnel) or a third party, or intentionally spreading false information
9) Sending the same or similar messages to an unspecified number of “users” (excluding those recognized by the “company”), indiscriminately adding other “users” to friends or group chats, and engaging in other actions deemed as spam by the “company”
10) Exchanging the right to use “content” for cash, goods, or other economic benefits through methods other than those specified by the “company”
11) Engaging in business, promotion, advertising, solicitation, or any other profit-oriented activities (excluding those recognized by the “company”), engaging in acts aimed at sexual or obscene behavior, meeting and dating with strangers without proper disclosure of identity, engaging in malicious actions, defamation, and false accusations against other “users,” and any other use of the “service” for purposes other than those predetermined by the “service”
12) Providing benefits to antisocial forces and engaging in other cooperative activities
13) Engaging in political/religious activities or encouraging participation in political/religious organizations
14) Illegally collecting, disclosing, or providing others' personal information, registration information, usage history information, etc.
15) Actions that interfere with the servers and network systems of the “service,” using bots, cheating tools, and other technical means to manipulate the “service” illegally, intentionally exploiting disruptions in this “service,” and any other actions that hinder or disrupt the operation of the “service”by the company or the use of the “service”by other “users”
16) Reproducing, modifying, altering, reverse engineering, creating derivatives, decoding, disassembling, decompiling, altering, distributing, broadcasting, selling, using for purposes other than personal use, transferring, renting, providing as collateral, or re-permitting the whole or part of the “service”
17) Removing, altering, or obscuring copyright, trademark, rights markings, and/or other ownership notices for the whole or part of the “service”
18) Supporting or encouraging any acts falling under any of the articles from 1 to 17
19) Collecting, processing, or storing, and distributing sensitive personal information (protected by relevant laws such as the 「Personal Information Protection Act」, the 「Information and Communications Network Act」, and the 「Act On the Consumer Protection in Electronic Commerce」, etc.) of oneself or a third party using the service
20) Other actions prohibited by relevant laws or deemed inappropriate in terms of morality and social norms

2. “users” should not engage in the following acts related to child and adolescent pornography and similar materials

1) Production and provision of child and adolescent pornography, or advertising/introduction of such materials
2) Possession or use of child and adolescent pornography, knowing that it is such material
3) Aiding in the involvement of children and adolescents in the production of pornography
4) Providing pornography or sexually exploitative material to children and adolescents
5) Engaging in the buying and selling of sexual trafficking of children and adolescents
6) Attempting or depicting sexual crimes against children and adolescents
7) Grooming behavior targeting children and adolescents
8) Excessive sexual objectification of children and adolescents
9) Other acts that encourage sexual crimes against children and adolescents

3. In the case of child and adolescent-related pornography, the sharing of explicit content, including general pornography, and threats or proposals for sexual acts are prohibited. Even if shared for the purpose of raising awareness about child and adolescent sexual crimes, it may be included in the same category if explicit content is involved.

4. The “company” will take immediate action against any content that involves actions causing sexual humiliation to individuals who may be perceived as minors and the dissemination of explicit content to such targets. Additionally, for “users” who share such content, the company will apply the highest level of sanctions in accordance with the “operation policy” and relevant policies (hereinafter “related policy”) and may also cooperate with legal authorities by providing related information to law enforcement agencies.

5. The “company” may specify the specific types of acts falling under the provisions of paragraph 1 and the following articles in the “operation policy,” and “users” are obligated to comply with these policies.

1) Restrictions on the “user's account (ID)” name, “nickname,” “display name,” “profile ID,” and “profile picture” as specified in the “operation policy”
2) Restrictions on chat content and methods
3) Restrictions on the usage methods of the “service”
4) Other restrictions on the “user's” use of the “service” within the scope that does not infringe upon the fundamental rights of the “user” as deemed necessary by the “company” for the operation of the “service”



Chapter 4 Service Usage

Article 11 Provision and Modification of the Service

1. The “service” will be provided during the time specified in accordance with the “company's” business policy. The “company” will inform users of the “service” provision time through appropriate methods such as the initial screen of the “service” or the homepage.

2. The “company” provides background data functionality for the smooth provision of the “service.” Background data functionality refers to the “application” communicating data while in the background (running). When utilizing this background data functionality, data charges may apply.

3. Notwithstanding the provisions of paragraph 1, the “service” may not be provided for a certain period in the following cases, and during that time, the “company” is not obligated to provide the “service.”

1) In cases where it is necessary for the maintenance, replacement, regular inspection of computer or information communication facilities, or modification of the “service”
2) In cases where it is necessary to respond to electronic security incidents, such as hacking, communication accidents, abnormal user behaviors, or unforeseen instability of the “service”
3) In cases where the provision of the “service” is prohibited for a specific time or method by relevant laws and regulations
4) In the event of natural disasters, emergencies, power outages, facility malfunctions, or an overwhelming surge in “service” usage, making it impossible to provide the “service” normally
5) In cases where there is a significant business need for the “company,” such as division, merger, business transfer, cessation of business, or significant deterioration in the revenue of the relevant “service” by the “company”

4. In the case of the situation specified in paragraph 3, article 2, the “company” may temporarily suspend the “service” without prior notice. In such cases, the “company” may provide subsequent notice of the fact on the initial screen of the “service” or on the homepage.

5. In the cases specified in paragraph 3, articles 3 to 5, the “company” may discontinue the entire “service” due to technical or operational requirements. The “company” will announce this on the homepage 30 days in advance and may discontinue the provision of the “service.” In unavoidable circumstances where prior notice is not possible, the “company” may provide notice afterwards.

6. The “company” is not responsible for any damages incurred by the “user” in relation to the use of the free service provided by the company (referring to “services” that “users” can use without separate payment). However, this exclusion does not apply to damages caused by the intentional or gross negligence of the “company.”

7. The “company” has comprehensive authority over the creation, modification, maintenance, and upkeep of the content within the “service,” and may take necessary measures for the smooth maintenance of the “service.” If there is a valid reason, the “company” may modify the “service” operationally or technically. In case of modifying the “service,” the “company” will provide notice through the initial screen of the “service”or the homepage.

8. For the “service” accessed through downloaded and installed “service”application” or through the network, it is provided in accordance with the characteristics of the device or telecommunications provider. If there is a change in the device, number, or during international roaming, the use of all or part of the “content” may be unavailable, and in such cases, the “company” is not responsible.

Article 12 Profile Service

1. The “company” may provide a profile “service” that allows for the disclosure of brief information about the “user” during the “service” usage process. Users can modify profile settings within the “service.”

2. The profile entered by the “user” may be disclosed to other “users” and/or third parties according to the “user's” choice.

3. “users” can register pictures, drawings, images, etc., in their profiles to describe themselves. However, if the “user” wishes to use pictures, drawings, images, etc., for which a third party holds the rights, the use is subject to the conditions outlined in the following articles.

1) If lawful permission has been obtained from the copyright owner (or representative)
2) If content is used according to the usage standards set by the copyright owner (or representative) in advance
3) If use is permissible under the contents of copyright law or other applicable laws

4. The “company” may take actions such as restricting exposure or deleting pictures, drawings, images, etc., registered by the “user” in the following cases.

1) If there is an objection raised by the rights holder regarding copyright, portrait rights, or other infringements
2) If the content includes explicit material, defamation, insult, or other inappropriate content
3) If there is a purpose to use the content for actions prohibited by these terms
4) If the content includes any material prohibited by other laws and regulations

Article 13 Non-application of Emergency Reporting Function

The “service” does not provide an emergency reporting method for police agencies, maritime security agencies, fire agencies, and other institutions.

Article 14 Provision of Information and Advertisement Posting

1. The “company” may provide “users” with various information deemed necessary during the use of the “service” through methods such as notices or email.  
2. The “company” may post advertisements on the “service” screens and homepage related to the operation of the “service.” Additionally, for “users” who have agreed to receive them, the “company” may transmit advertising information through electronic transmission media such as email, text messages (LMS, SMS), and smartphone notifications (push notifications). In such cases, “users” can refuse to receive them at any time, and the “company” will not send advertising information if the “user” rejects reception.
3. The “service” provided by the “company” may include various forms of advertising such as banners and links, which may connect to pages provided by third parties.
4. If connected to a page provided by a third party according to the preceding paragraph, since that page is not within the “service” area of the “company,” the “company” does not guarantee reliability, stability, etc., and is not responsible for any damages incurred by the “user.” However, this does not apply if the “company” intentionally or negligently facilitates the occurrence of damages or fails to take measures to prevent damages.

Article 15 Collection of Information

1. The “company” collects information from “users” stored and retained for dispute resolution, complaint handling, etc., in accordance with the privacy policy. The collected information is only held by the “company,” and third parties not authorized by law are strictly prohibited from accessing it. Before accessing the information, the “company” provides prior notice to the “user” about the reasons for access and the scope of access. However, in cases related to the investigation, processing, confirmation, and resolution of account theft, verbal abuse, fraud, exploitation of bugs, other current violations of laws, and significant breaches of these terms as stipulated in Article 10, if there is a need to access “user” information, the “company” will notify the individuals whose information has been accessed afterward, informing them of the reason for access and disclosing relevant information related to themselves.
2. For the improvement of “service” quality, including the operation of the “service,” program stabilization, and error correction, the “company” may collect and utilize information such as PC and terminal settings and specifications, excluding personal information of the “user.”

Article 16 Ownership of Copyrights and Others

1.The copyrights and other intellectual property rights of the “content” created by the “company” within the “service” belong to the “company.” The “company” grants “users” the authority to use the “service” in accordance with the conditions set by the “company,” and “users” are not allowed to share, transfer, sell, or provide as collateral the right to use the “service” to third parties.

2. “users” are not allowed to reproduce, transmit, publish, distribute, broadcast, or commercially use information with intellectual property rights belonging to the “company” or its providers, obtained through the use of the “service,” without the prior consent of the “company” or the provider.

3. Regarding “user content,” excluding parts that are subject to copyright or other intellectual property rights of the company or third parties under these terms or related laws, “users” own the copyright and other intellectual property rights to the portions they have created. “users” grant the “company” non-exclusive, permanent, irrevocable, re-permissionable, and royalty-free permission to use the “user content,” as follows and do not exercise copyright moral rights in connection with it. However, “users”can revoke the permission according to the methods announced or provided separately by the “company.”

1) Allows use, modification, edit, transformation, adaptation, creation of derivative works, or production of videos from the “user content,” or permit third parties to create derivative works
2) Allows the reproduction, performance, public transmission, display, distribution, rental (hereinafter “reproduction, etc.”) of the “user content” and/or content created according to item 1, and permits other “users” and/or third parties to engage in “reproduction, etc.”
3) If the “company” receives compensation from a third party and intends to engage in the actions described in article 2, prior agreement with the “user” is required

4. The “company” is not obligated to back up “user content,”and the “user” is responsible for directly conducting backups of all or part of their “user content.”

5. “users” are responsible for the legal response and consequences of disputes with third parties, including but not limited to copyright and personal rights, arising from the “user content” provided by the “user” in the “service.” The “company” explicitly denies any responsibility for all matters related to the “user content.”

6. The “company” does not allow copyright infringement or intellectual property rights infringement through “user content.” If the “company” is notified or becomes aware that the “user content.” of a “user” infringes on the rights of others, it may suspend or remove the “user content.” and related “service” according to the procedures set forth in copyright law and other relevant laws. Additionally, the company reserves the right to delete, move, or refuse registration of “user content.” without prior notice if it is deemed to violate the provisions of these terms or if there are operational issues with the “service” related to the “user's” “user content.”

Article 17 Community Service

1. The “company” may provide community service (hereinafter “community service”), including bulletin boards where “users” can register posts, including “user content.”
2. “users”must comply with the “related policy” when using the “community service.” “Users” are not allowed to register posts that violate the content prohibited in the “related policy,” and any liability arising from the violation rests with the “user”who registered the post.
3. The “company” and community administrators have the right to delete posts that violate the content prohibited in the “related policy.” “users” who register such posts may be subject to sanctions in accordance with the “related policy.” 
4. “users”can delete “posts” they have posted on the “community service” at any time, and accordingly, related data within the “community service” will be deleted. If deleted “posts” are scraped or shared by the “company” or other “users”or posted on a public bulletin board, they may remain within the “community service” to the extent necessary for the normal use of the “community service” by the “company” and other “users.”

Article 18 Service Restriction

1.If the “user” violates the obligations under Article 10, including the obligations in these terms and conditions, the “company” may restrict the use of the “service” by the “user” according to the following categories.

1) Account Usage Restriction: Restriction of the use of the “user's” account for a certain period or permanently
2) “User” Usage Restriction: Restriction of the “user's” partial or entire use of the “service” for a certain period or permanently

2. If the “company's” usage restriction is justified, the “company” will not compensate for any damages incurred by the “user” due to the usage restriction.

3. The “company's” may terminate the contract and take necessary measures such as separating and disposing of personal information if the “user” has not used the “service” continuously for 1 year, in accordance with the 「Personal Information Protection Act」 and its enforcement decree. If contact information is available, the “company” will notify the “user” of the necessary measures 30 days before the date of action, including the expiration date of the personal information retention period and the articles of personal information.

4. Notwithstanding the preceding clause, the “company” may retain the “user's” personal information during a different period if specified by other laws or at the request of the “user”

5. The “user” may file an objection according to the procedures set by the “company” regarding usage

Article 19 Procedure for Filing Objections to Usage Restrictions

1. The “user” may, within 15 days from the date of receiving the usage restriction notice from the “company,” submit a written objection, including reasons for disagreeing with the usage restriction, through written form, email, or equivalent method to the “company.”

2.Upon receiving the objection as stated in clause 1, the “company” must respond to the “user's” reasons for disagreement within 15 days from the date of receipt, through written form, email, telephone, consultation within the “service,” or equivalent methods. However, if it is difficult for the “company” to respond within 15 days, the “company” will notify the “user” of the reasons and the expected timeline for resolution.

3.The ”company” must take corresponding measures based on the response provided.



Chapter 5 Contract Termination and Service Restriction

Article 20 User's Cancellation and Termination

1. The “user” has the right to terminate the “service” usage contract (hereinafter “account withdrawal”). If the “user” applies for “account withdrawal,” the “company” may verify the identity of the “user,” and if the “user” is confirmed to be genuine, the “company” may take action based on the “user's”request. However, the “company” may retain the “user's” personal information for a certain period after the “user's” withdrawal, as specified in the privacy policy, for the purpose of preventing misuse of the “service” and may restrict rejoining during that period.
2. If the “user” wishes to proceed with “account withdrawal”, they can do so through the “account withdrawal” procedure within the “service.”

Article 21 Termination and Cancellation by the Company

1. If the “user” violates the obligations specified for the “user” in these terms and conditions, the “company” may terminate the contract after providing prior notice to the “user.” However, if the “user” causes damage to the “company” through a violation of current laws, intentional or gross negligence, the “company” may terminate the service contract without prior notice.

2. If the “company” terminates the service contract, the “company” will notify the “user”of the following articles through written form, email, or equivalent methods.

1) Reason for termination
2) Termination date

3. In the case mentioned in clause 1, the “user” loses the right to use the “paid service,” and they cannot claim a refund or seek compensation for any resulting damages.




Chapter 6 Compensation for Damages and Dispute Resolution, etc.

Article 22 Compensation for Damages

1. If the “company” intentionally or through gross negligence causes damage to the “user,” the “company” is responsible for compensating for the incurred losses.
2. If the “user” violates these terms and conditions, causing damage to the “company,” the “user”is responsible for compensating the “company” for the incurred losses.
3. In the provision of affiliated services by the “company,” if the “user” agrees to the individual service terms of use and incurs damages due to the fault of the individual service provider, the individual service provider is responsible for the related losses.

Article 23 Company's Exemption from Liability

1. If the “company” is unable to provide the “service” due to events such as war, natural disasters, emergencies, current technical difficulties that are difficult to resolve with existing technology, or other force majeure events, the responsibility is exempted.

2. The “company” is exempted from responsibility for the suspension of the “service,” “service”disruptions, and contract termination caused by the “ user's” fault. However, this exemption does not apply in cases where there is unavoidable or justifiable cause on the part of the “user.”

3. The “company” is exempted from liability for damages incurred by the “user” due to the interruption or failure of telecommunications services by a telecommunications service provider, unless the “company” is intentionally or grossly negligent.

4. The “company” is exempted from liability for the interruption or disruption of the “service” due to unavoidable reasons such as maintenance, replacement, regular inspection, temporary inspection, construction, etc., of the service equipment, as long as there is no intentional or gross negligence on the part of the “company,” and such events have been announced in advance.

5. The “company” is exempted from liability for any issues arising from the “user's” computer or other device environment and for problems arising from the network environment without the intentional or gross negligence of the“company.”

6. The “company” is exempted from liability for the reliability, accuracy, or content of information, data, or facts posted or transmitted by the “user” or a third party within the “service” or on the website, unless there is intentional or gross negligence on the part of the “company.”

7. The “company” is not obligated to intervene in disputes between “users”  or disputes between “users” and third parties arising through the “service.” The “company” is not responsible for any damages resulting from such disputes.

8. Some parts of the “service” may be provided through services offered by other businesses. The “company” is exempted from liability for damages or issues arising from services provided by other businesses, unless there is intentional or gross negligence on the part of the “company.”

9. The “company” is not responsible for any failure of the “user”  to obtain the expected benefits from using the“service.” Additionally, the “company” is not liable for damages resulting from the “user's” decisions or use of the “service,” unless there is intentional or gross negligence on the part of the “company.”

10. The “company” is not responsible for damages or issues arising from the interruption or service disruptions of affiliated services that are not due to the fault of the “company.”

11. The “company”is exempted from liability for damages caused by errors in the “user's” computer, mobile devices, or other devices, or for damages resulting from inaccuracies or non-disclosure of personal information and email addresses, unless there is intentional or gross negligence on the part of the “company.”

12. The “company” may restrict the “service” or limit the service hours based on relevant laws, government policies, etc., and the “company”is exempted from liability for all matters related to the use of the “service” arising from such restrictions and limitations.

13. The “company” is not responsible for any damages in the use of the “service” arising from the “user's” failure to manage passwords, personal information, authentication methods, etc., or for third-party payments, except in cases of intentional or gross negligence on the part of the “company.”

14. The “company” is not responsible if the “user”  is unable to use all or some features of the “service” due to changes in mobile devices, changes in mobile device numbers, changes in the operating system (OS) version, international roaming, or changes in telecommunication carriers, except in cases of intentional or gross negligence on the part of the “company.”

15. The “company” is not responsible if the “user” deletes the “user content”or “account information” provided by the “company.” However, this exemption does not apply in cases of intentional or gross negligence on the part of the “company.”

Article 24 Notification to Users

1. When the “company” provides notification to the “user,”it may be done through electronic transmission methods such as the email address, text message service (LMS, SMS), smartphone notifications (push notifications), or other electronic means specified by the “user.” 

2. When the “company” provides notification to all “users,” it may fulfill the notification requirement by posting the notice on the initial screen of the “service” or presenting it through pop-up screens for at least 7 days, instead of individual electronic transmission methods as mentioned in clause 1.

Article 25 Integration of Third-Party Services/Provision of Services

To provide various services, P.Pool integrates services provided by third parties in some cases. To use these services, "“users” must comply with the terms and policies of the respective service providers listed below.
YouTube Service Policy

Article 26 Jurisdiction and Governing Law

1. This agreement is governed and interpreted by the laws of the Republic of Korea.

2. The “company” and the “user” shall make all necessary efforts to amicably resolve any disputes related to the “service.”  However, in the event that a lawsuit is filed despite such efforts, it will be conducted in accordance with the procedures prescribed by law.

<Addendum>
1. This agreement will be effective starting December 29, 2022.